The marks of an effective social media partner
Building a social following and engaging your audience requires channel expertise, strategic thinking, and the ability to build relationships. A strong social media partner provides:
Multi-channel marketing experience. As social platforms continue to evolve, they open brands up to new opportunities – and slam the door on old best practices. If a social media agency doesn’t know the latest and greatest on each social channel, they can’t innovate to your advantage.
Content development capabilities. Content gets people interested your business. But if content doesn’t resonate with customers, or isn’t distributed on the right platform, your audience will go elsewhere for help, information, and entertainment.
Data-driven decision-making. Data gives insights into your audience and your content. When things are going well, data keeps your business on the right course. But if data points your business in a new direction, only those who can adjust quickly will prevent a brand from going adrift.
Our social media services
Our social media expertise brings together data, content, and design to create engaging social experiences that build customer trust and loyalty.
Research + Social Listening
Discovering what your customers care about
To know what drives your customers, you must know them on a personal level. We look behind your audience’s demographics, seeking insight into the lifestyle, attitudes, and interests of your customer. We use Meltwater and other social listening tools to see what people are saying – about your brand, competitors, industry, and business-related topics – generating data for actionable strategies.
We also identify the platforms competitors use effectively, how they interact with followers, and what content gets people talking and sharing.
Channel Planning + Optimization
Choosing the right channels for your brand
Every social platform offers different advantages. Our research ensures your business is on the right platforms, and creating the right content for each channel.
Whether you’re launching on social for the first time, or enhancing the experience for customers, our team can help optimize your company pages with new branding, details, calls-to-action, images and more